At Akasha, we are more than just a destination—we are a sanctuary for renewal, balance, and connection with nature. Our policies reflect our unwavering commitment to creating a respectful, inclusive, and sustainable environment for all who interact with us—guests, staff, and the community.

Values That Shape Our Policy

  1. Respect for All
    Respect is at the heart of everything we do. We actively promote a culture of kindness and understanding, where every individual’s identity and experiences are acknowledged and celebrated.

  2. Commitment to Sustainability
    As a brand that thrives in harmony with nature, we extend this ethos to our human interactions. We believe in fostering positive and lasting relationships with guests, staff, and the community whilst maintaining a responsible approach to tourism.

  3. Holistic Well-being
    Akasha is a sanctuary for renewal and balance. Our policies reflect our dedication to the well-being of every individual, ensuring mental, emotional, and physical harmony.

  4. Integrity and Transparency
    We operate with honesty and fairness in all our dealings. Whether in guest relations, staff management, or community engagement, our actions align with our principles of accountability and trust.

  5. Celebration of Diversity
    At Akasha, we believe diversity enriches our community. We honour the unique perspectives and contributions of every individual, creating an environment where differences are cherished.

1. Commitment to Non-Discrimination and Inclusion Policy

Akasha does not tolerate discrimination of any kind. This includes but is not limited to discrimination based on race, ethnicity, national origin, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or socioeconomic background.

  • For Guests: We ensure that all guests are treated with the utmost respect and dignity. Every service and facility at Akasha is accessible and available to all, without bias or prejudice.

  • For Staff: Akasha is an equal opportunity employer. We are committed to a diverse and inclusive workplace, where everyone is given the same opportunities to grow, contribute, and succeed.

2. Guest Privacy and Confidentiality Policy

Your privacy is our priority. All personal data shared with us during bookings, memberships, or other interactions is handled securely and in compliance with data protection laws. We never share or sell your information to third parties.

3. Sustainability and Environmental Responsibility Policy

We are deeply committed to protecting the natural beauty that surrounds our properties:

  • Promoting eco-friendly practices, including recycling, reducing waste, and conserving energy.

  • Supporting local and sustainable suppliers.

  • Encouraging guests and staff to participate in sustainable initiatives.

4. Health and Safety Policy

Your well-being is paramount. Akasha complies with all health and safety regulations to maintain the highest standards for our facilities and services. Emergency procedures are in place and communicated to ensure a safe environment for everyone.

5. Ethical Employment Practices Policy

Our team is the heart of Akasha. We ensure fair wages, safe working conditions, and equal opportunities for growth.

6. Community Engagement Policy

Akasha is deeply connected to the local community.

  • We actively support local businesses, artisans, and services.

  • We encourage cultural preservation through community events, workshops, and collaborations.

7. Booking, Cancellation, and Refund Policy

We believe in transparency and fairness in all guest transactions. Clear terms and conditions for bookings, cancellations, and refunds are shared at the time of reservation to ensure a smooth and respectful process.

8. Loyalty Program Membership Terms

Akasha’s loyalty program celebrates our returning guests, offering unique benefits through Silver and Gold tiers.

  • Earn rewards for your stays.

  • Enjoy exclusive offers and privileges designed to enhance your experience.

9. Guest Code of Conduct

To preserve the peaceful and harmonious environment of Akasha:

  • Guests are requested to respect the privacy and comfort of others.

  • Facilities and services should be used responsibly, following property guidelines.

  • Quiet hours are observed to maintain a tranquil retreat experience.

10. Accessibility Policy

We strive to ensure Akasha is accessible to all. Our facilities and staff are equipped to accommodate individuals with disabilities, promoting inclusivity and comfort for every guest.